Murray, UT

Director Quality & Compliance Management

About Novamind

Novamind Inc. (CSE:NM, OTC:NVMDF, FSE:HN2) is a leading mental health company enabling safe access to psychedelic medicine through a network of clinics and clinical research sites. Novamind provides ketamine-assisted psychotherapy and other novel treatments through its network of integrative mental health clinics and operates a full-service contract research organization specialized in clinical trials and evidence-based research for psychedelic medicine.

Join our team and play an integral role in helping individuals achieve mental wellness. Novamind values diversity and strives to create an inclusive work environment. We respect and celebrate individuals for their differences and encourage applicants from all backgrounds to apply.

About the Role

The Director Quality & Compliance Management provides leadership and expertise to ensure the delivery of safe, high-quality patient care services. Is responsible for managing the development and execution of quality management, compliance, and improvement program activities and processes across all Novamind Clinics and subsidiaries.

Key Responsibilities

  • Oversee a corporate-wide quality improvement program inclusive of all staff, develop and maintain a written quality improvement plan and annual evaluation of the plan’s effectiveness
  • Coordinate the monitoring, measuring, and assessment of patient care and support systems to achieve high-quality, safe, cost-effective healthcare services
  • Oversee a corporate compliance program. Develop and maintain a written corporate compliance plan and annual evaluation of the plan’s effectiveness; ensure that all required elements of a compliance program are addressed
  • Develops and maintains policies and procedures related to the corporate compliance program
  • Develop and maintain a Quality performance measurement plan and reporting calendar to ensure timely data collection, aggregation, analysis, and reporting of established performance measures related to key operational and clinical processes and outcomes
  • Develop, evaluate, and maintain quality dashboards and performance metrics
  • Lead improvement teams through the “Plan Do Check Act” cycle and report on outcomes
  • Oversee reporting and communication of quality improvement initiatives, quality and patient safety awareness, safety culture survey administration, and recognition programs
  • Teach quality and patient safety concepts to clinicians, trainees, and other staff during orientation and in various educational settings
  • Serve as a resource for the Chief Operating Officer (COO) and Chief Medical Officer (CMO) for all external and internal compliance audits; ensure that corrective action plans are effectively implemented and documented on time
  • Consult with the COO and CMO to submit mandatory notification of known or suspected corporate compliance violations to the appropriate regulatory agencies
  • Develop and maintain up-to-date knowledge of corporate compliance requirements and related laws and regulations. Maintain current competency and expertise in quality. Attend outside corporate compliance training provided by regulatory agencies as required to maintain the right level of awareness
  • Develop and oversee processes for internal Quality incident reporting
  • Review incident reports and conduct follow-up investigations as warranted
  • Collaborate with the CMO in the investigation of clinical incidents and lead or participate in root cause analyses as directed by the CMO
  • Oversee the direct operations of the Quality & Compliance department, its staff and budget
  • Serve as a resource for Medical Staff and internal services on quality improvement activities, education, and quality principles and tools
  • Lead the root cause analyses and failure modes and effects analyses and debriefings
  • Work with clinic managers, public relations, and communications to understand Client Satisfaction issues and analyze performance and develop countermeasures to improve results in collaboration with these groups
  • Perform other duties as assigned
  • Required Qualifications

  • Master’s degree in Mental Health, Healthcare Administration or Bachelor’s degree and 2-3 years of experience working in the healthcare field
  • Demonstrated leadership skills, including excellent oral and written communication skills
  • Strong knowledge of mental healthcare clinical fundamentals, patient safety standards, and performance improvement standards
  • Strong knowledge of Continuous Quality Improvement (CQI) tools and techniques, ability to perform data analytics, and lead performance improvement teams
  • Ability to travel
  • Ability to work with diverse populations
  • Flexibility with schedule
  • Excellent benefit package including health, dental, vision, and life insurance, 401(k) with employer match, PTO, Holiday Pay, and Flexible Savings Account. Must pass post-offer, pre-employment background check. Benefits dependent on hours worked.

    To apply, please submit your resume to careers@novamind.ca along with the title and location of the position you are applying for.

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