Murray, UT

New Patient Services Representative

About Novamind

Novamind Inc. (CSE:NM, OTC:NVMDF, FSE:HN2) is a leading mental health company enabling safe access to psychedelic medicine through a network of clinics, retreats, and clinical research sites. Novamind provides ketamine-assisted psychotherapy and other novel treatments through its network of Cedar Psychiatry clinics and operates Cedar Clinical Research, a contract research organization specialized in clinical trials and evidence-based research for psychedelic medicine. Both Cedar Psychiatry and Cedar Clinical Research are wholly-owned subsidiaries of Novamind. www.novamind.ca.

About Cedar Psychiatry

At Cedar Psychiatry…Healing Happens Here! Join our team and play an integral role in helping individuals achieve mental wellness. Cedar Psychiatry is a growing mental health practice with multiple outpatient clinics that provides advanced, cutting-edge psychedelic drug therapies. As well as, Transcranial Magnetic Stimulation (TMS), individualized therapy including holistic approaches, medical management services and more. Cedar Psychiatry also has an esteemed team of medical professionals dedicated to the clinical research in the use of psychedelic-assisted psychotherapy. This research is changing the future of how we treat mental illnesses. It’s pretty exciting here at Cedar and we’d love for you to join our team!

Cedar Psychiatry values diversity and strives to create an inclusive work environment. We respect and celebrate individuals for their differences and encourage applicants from all backgrounds to apply.

About the Role

We are currently looking for a full-time New Patient Services Representative (NPSR). As a (NPSR), you will be the first point of contact for patients and assist them in obtaining mental health care. Your primary responsibility will be to provide quality customer care through collecting new patient details, verifying insurance eligibility, confirming benefits, and scheduling appointments as necessary.

Key Responsibilities

  • Answer phones and follow corresponding protocols
  • Inform patients and caregivers of clinic procedures, policies and protocols
  • Navigate and update patient charts on electronic system
  • Use phone functions properly including: transfers, holds, call backs and unintentional disconnects
  • Deliver detailed messages to appropriate personnel and offices
  • Maintain customer service standards in fast-paced environment
  • Collect patient demographics and input data into EMR
  • Schedule appointments for multiple office locations
  • Verify insurance and eligibility
  • Communicate effectively with multiple providers, offices, and team members
  • Other duties as assigned
  • Qualifications

  • The ideal candidate should have work experience in one or more of the following areas: healthcare, office, reception
  • Strong interpersonal & communication skills and desires to serve others willingly
  • Ability to learn & seeks feedback or direction from others
  • Is efficient in daily work activities and is mindful of work responsibilities and the impact on others
  • Demonstrates strong attention to detail
  • Ability to adhere to HIPAA policies
  • Strong attendance ethic
  • Compassionate and patient
  • Proficiency in Microsoft Offices and data entry systems
  • Excellent benefit package including health, dental, vision, and life insurance, 401(k) with employer match, PTO, Holiday Pay, and Flexible Savings Account. Must pass post-offer, pre-employment background check. Benefits dependent on hours worked.

    To apply, please submit your resume to careers@novamind.ca along with the title and location of the position you are applying for.

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